Terms & Conditions.
Privacy Act
Matthews Cleaning Company Pty Limited is bound by the Privacy Act 1988 (the Act) and the Australian Privacy Principles (APP). Our business is an APP entity as defined in s 6(1) of the Act.
We collect and hold personal information relating to our clients and to other people and entities associated with our clients as may be provided or disclosed to us in the course of business.
Personal information is collected from our clients in the following ways:
by providing it to us directly;
by authorising third parties to provide it to us;
by authorising third parties to provide it to us;
by other parties providing it to us either voluntarily or pursuant to compulsory processes we conduct on our client’s behalf.
How is personal information received and held?
Personal information may be received and held either as a hard copy, paper, or a soft copy being electronic data, in any available form.
In either case, we take the security of personal information very seriously. We hold all documents securely and take appropriate steps to protect all documents.
For what purpose is personal information collected, held, used and disclosed?
All data is processed by the business on a lawful basis. The purposes for which we collect, hold, use and disclose personal information are:
to offer our products and services to our clients. In doing so we may disclose personal information to other people or entities involved in the provision of the product or service, such as government departments and individuals. Unless compelled by law, we will never disclose personal information without the client’s knowledge and consent;
to facilitate our internal and external administrative processes including financial and business operations and reporting requirements;
to obtain, maintain and comply with the terms of our professional indemnity and other insurance policies; and
to comply with applicable laws.
How can personal information be accessed or corrected?
Clients may access their personal information and seek correction of it at any time by applying to our office in person or in writing.
Clients will be formally identified before releasing or amending any personal information.
Is personal information disclosed outside of Australia?
Where necessary we will disclose personal information to overseas recipients, including a related body corporate.
What is the complaints process relating to personal information?
If there is a breach of this privacy policy, either of the Act or the Australian Privacy Principles (APP), a complaint may be made by the client to:
our customer services team; or
the Office of the Australian Privacy Commissioner.
Data breaches
All staff are responsible for protecting the confidentiality of client information and business information. Refer any data breaches, or suspected data breaches, the Director, Jordan Matthews as soon as possible.
What is an eligible data breach?
An eligible data breach, defined in s 26WE(2) of the Act, is when:
both of the following conditions are satisfied:
there is unauthorised access to, or unauthorised disclosure of, the information;
a reasonable person would conclude that the access or disclosure would be likely to result in serious harm to any of the individuals to whom the information relates; or
the information is lost in circumstances where:
unauthorised access to, or unauthorised disclosure of, the information is likely to occur; and
assuming that unauthorised access to, or unauthorised disclosure of, the information were to occur, a reasonable person would conclude that the access or disclosure would be likely to result in serious harm to any of the individuals to whom the information relates;…
If there is a suspicion of a breach
If we suspect that there has been an eligible data breach, a reasonable and expeditious assessment will be conducted within 30 days.
If we believe or have reasonable grounds to believe there has been a breach then a statement will be prepared setting out:
the business’s details;
a description of the breach;
the kind or kinds of information concerned; and
recommendations about the steps that we will take in response to it.
If practicable, we will advise the contents of the statement to each of the affected clients who may be at risk from the breach. If this is not practicable we will publish the statement on our website and take other reasonable steps to publicise its contents. Communications with individuals will be via their preferred communication method.
The statement will be submitted to the Privacy Commissioner.
Exception to reporting
Mandatory notification requirements are waived if remedial action can be taken that results in a reasonable person concluding that the access or disclosure is not likely to result in serious harm to any of those individuals.
Last Updated
9 January 2024
These terms and conditions (“Terms”) govern your use of the Matthews Cleaning Co website.
The products and services specified on this Website (“Products” and “Services”) are sold by Us to You on these Terms. Your use of this Website and/or your purchase of Products & Services mean you accept these Terms. Do not use this Website or purchase any Products if you do not accept these Terms.
Product specification
1. All Products & Services to be supplied by Us to You are as described on the Website unless otherwise agreed at the time of purchase. We will take all reasonable steps to supply the Products & Services in accordance with the description on the Website but reserve the right to supply the Products & Services subject to minor variations in actual specifications.
2. All orders are subject to acceptance and availability of the Products and/or Services ordered and receipt of payment from You. We are entitled to refuse any order placed by You by notice.
Purchase
3. By purchasing any Product or Service from Matthews Cleaning Co, You agree to indemnify Matthews Cleaning Co and its officers, employees and agents from and against all losses, claims, damages and liabilities which arise out of its use, except where covered under Australian Consumer Law.
4. Matthews Cleaning Co reserves the right to refer to Your project in future promotions of any sort.
5. If We are liable by law for any GST on any Primary Payment, You must pay to Us the amount of the GST.
6. You must pay to Us an amount in respect of any GST that You are required to pay under these Terms:
at the same time; and
in the same manner,
As you are required to pay for the Primary Payment to which the amount in respect of GST relates.
7. We must issue to You a Tax Invoice in accordance with the requirements of the law relating to GST.
Intellectual property rights
8. The material contained on this Website is protected by copyright. You may use this Website for Your own non-commercial purposes in accordance with these Terms.
9. You must not use, copy, modify, publish, transmit, store or distribute the material on this Website, or create any other material using material on this Website without prior written approval from Us except to the extent permitted by relevant copyright legislation in the Territory.
10. Except with prior written consent from Us, trade marks (whether registered or unregistered) and logos on this Website must not be used or modified in any way by You.
11. This Website, and images, material and processes contained in this Website, may be the subject of other intellectual property rights owned by Us or by third parties. Your use of this Website must not in any way infringe the intellectual property rights of any person.
12. You agree to indemnify Us and keep Us indemnified against any damages, claims, liabilities, losses and expenses arising out of any misuse by You of any part of the Website.
External sites
13. This Website may contain links to third party websites. We make no warranties and accept no liability in relation to material contained in any third party website and provide the links merely for Your consideration and convenience. A link to a third party website should not be construed as an endorsement, recommendation or approval of the content on that website.
Security of the website
14. We accept no responsibility or liability for interference with transmissions over the Internet or by email or any consequent loss or liability caused to You.
Privacy
15. You agree with the terms of Our Privacy Policy.
General
16. (Jurisdiction) This Contract shall be governed by the laws of the State of New South Wales of Australia (“Territory”) and the parties submit all disputes arising between them to the courts in the State of New South Wales and any court competent to hear appeals from those courts of first instance.
17. (Entire Contract) These Terms are the entire agreement between the parties regarding the use of this Website and the purchase of any Products or Services, and supersedes all previous negotiations, commitments and agreements about the Website and the Products.
18. (Amendment) We reserve the right to change these Terms at any time; We therefore recommend that You check the Terms from time to time for any changes/updates. Your continued use of the Website or purchase of Products or Services will mean You accept the amended Terms.
19. (No Waiver) No failure by Us to enforce any right under these Terms is a waiver of that right, and no waiver of any breach of these Terms is a waiver of any other or subsequent breach.
20. (No Reliance on Representations) You acknowledge that no representations, either in words or by conduct, in connection with or in the course of negotiations leading to the purchase of Products or Services have been made by Us other than the representations expressly contained in these Terms.
21. (Severability) If any provision of these Terms is held to be unenforceable, or invalid, for any reason, then:
that provision is deemed to be modified to the extent required to remedy the unenforceability or invalidity; or
if it is not possible to remedy the unenforceability or invalidity, that provision is to be severed from these Terms;
and these Terms will otherwise remain in full force.
Definitions
22. (Interpretation) In these Terms unless the context requires otherwise:
“Contract” means Your agreement to these Terms, as implied by Your use of this Website;
“GST” means goods and services tax, consumption tax, value added tax, retail turnover tax or a tax of a similar nature;
“Tax Invoice” means an invoice in the format required by the law and which also shows the amount of GST payable by You;
“We”, “Us” and “Our” means Matthews Cleaning Co;
“You” and “Your” means the user of the Website and/or the purchaser of the Products or Services, who is of legal age in the country of use;
“Website” means the Matthews Cleaning Co website, www.matthewscleaningco.com.au.