Onboarding new clients now!

Our Process

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Step 1: Reach Out

Reach out to us via the website or give us a call to discuss what you are looking for in a commercial cleaner. We can lock in a time to meet and discuss the specifics as well as a site visit to assess the job accurately.

Step 2: Site Inspection and proposal 

Every facility has different cleaning needs because of size, features and frequency. We start with an in-depth examination of your site and develop a thorough understanding of the required services before we generate a detailed scope of work, we are the quoting experts.

Step 3: Scheduling and site setup

Once our proposed schedule and estimates are approved, our team will get busy installing equipment onsite, organising staff thorough training/inductions onsite with the manager/supervisor and preparing for the initial clean.

Step 4: Getting the work done – ongoing

Our schedules are meticulously followed and our crew use electronic checklists with live update capabilities for accuracy and extra flexibility when needed. We encourage our clients to use our feedback portal should they ever have anything to report on the quality of our work or to discuss the scope of work. We prioritise open and honest communication.

Step 5: Support for the site – ongoing

We prioritise our client service and support every step of the way, but we’re especially vigilant in making sure we maintain our high level of quality. To encourage our clients to communicate with us, we provide QR codes for our online feedback portal, in addition to progress tracking via quality reports submitted from the staff phones. To ensure our staff spend an adequate time on site, our GPS software tracks arrival/departure times, this not only helps to ensure quality control on the scope of work, but also enhances security of the staff and business premises. Finally, our team supervisor regularly visits the site to complete a digital checklist and audit of quality, the progress feedback is then delivered to the team and stored for future reference and monitoring.

Quality Assurance

Compatibility

Our systems are compatible. We have the ability to integrate into the clients systems including security, clock ins and more.

Commercial Cleaning Specialists

Our Services

From entrance foyers to car parks, we understand that a clean premises is not only essential for making a good impression on customers, but also important for their health, safety, and wellbeing. With hygiene becoming increasingly important, Matthews Cleaning Co.’s meticulous methods and high-quality equipment ensure a thorough clean, and spotless finish.

Hear from our clients

McCarrolls have been working with Matthews Cleaning Co. for the past two years now, and we’re very happy with the service we are receiving and that we can trust that every night when we walk out the place is going to be looked after perfectly. The quality of the work is exactly as we would expect for the brands that we represent.
Nicholas McCarroll
Lexus of Newcastle
Matthews Cleaning Co. are passionate about delivering their services and clearly have a customer focussed approach to the way they conduct business. From the beginning they are responsive in attending to quotes, provide a clearly documented scope of works and make suggestions to improve the delivery of cleaning to The Verve.
Paul Godinet, Building Manager - Vantage Strata
The Verve Apartments
Matthews Cleaning Co. gets on well with both the residential and commercial owners/tenants and are very professional in the way they conduct and manage service delivery to our building. The team is reliable, flexible regarding cleaning requirements and is keen to assist with any ad-hoc requirements that are required from time to time.
Guy Thurston, Secretary
Metro Building Strata Committee
Matthews Cleaning Co. has a polite, diligent and hard-working group of young people, who are mindful of guidelines and respond promptly to requests outside their scheduled hours for the building.
Dr. Cheng Smart, Managing Director
Cedtoy Pty Ltd
The team at Matthews Cleaning Co have worked alongside construction officers Billy Freeman, Joel Blackwell, and Myself at Darby Plaza. They have conducted a dust minimisation strategy on all interior office levels to help GWH maintain a low airborne particle level to comply with union safety standards preventing silicosis disease from potential inhalation of silica dust. The team completed a full carpark sweep on all levels as a part of this strategy.
Callum Scott, Site Supervisor
GWH
Brilliant! Thanks to the team at Matthews Cleaning Co for their continued professionalism and attention to detail. As a Commercial Asset Manager, their excellent communication, ongoing services and prompt responses are greatly valued. Nothing is too much trouble.
Karen Hamilton, Asset Manager
Four Walls Commercial
Matthews Cleaning Co. has been our cleaner for our office since 2018. Jordan and his staff are very thorough and reliable. We have never had any issues. Jordan is always just a phone call away, when we have an urgent matter to attend to or any other issue that requires his assistance. His friendly personality make it a pleasure to do business with him. We highly recommend Matthews Cleaning Co. to anyone who needs a great cleaner.
Christiane King, Office Manager
Peter Evans & Associates