Our Initial Brief
The Vintage approached us seeking a more structured, deliberate cleaning approach for their extensive premises. With diverse facilities including a restaurant, hotel, golf shop, and multiple conference and event spaces, each area demanded its own tailored requirements. Unfortunately, their previous provider lacked both the advanced scheduling infrastructure and regular auditing capabilities, resulting in workflow disruptions and inconsistent service quality.
How we helped
Matthews Cleaning Company employed advanced scoping techniques and robust IT infrastructure to design, deliver, and continually monitor services across The Vintage’s extensive property. This approach ensured consistency at every stage and allowed us to maintain real-time oversight of key performance indicators.
Our thorough initial scoping phase was pivotal, as it revealed the exact KPIs needed to both meet and exceed The Vintage’s expectations. By clearly identifying these targets, we established a roadmap for quality, accountability, and continuous improvement.
Additionally, we deployed our comprehensive range of services spanning routine day-to-day upkeep, window and carpet cleaning, pressure washing, high-level cleaning, event support, and the provision of hygiene and bathroom consumables.
Client Benefits
By implementing our holistic cleaning approach, The Vintage gained peace of mind knowing that every aspect of their five-star property was consistently maintained. Freed from the stress of juggling multiple vendors, they could confidently focus on delivering standout guest experiences.
Moreover, our all-in-one service model provided a single point of contact for all their cleaning needs ranging from day-to-day upkeep to specialty services—ensuring seamless coordination and consistently high standards across the entire operation.