Our Initial Brief
Klosters sought a cleaning partner capable of delivering consistent, high-quality service across their multiple dealership sites. As an automotive group renowned for its customer-centric approach, they needed a provider whose standards would mirror their own. Communication was pivotal to this brief, Klosters required a team that could respond swiftly to on-the-ground needs, maintain transparent reporting, and adapt schedules with minimal disruption. Above all, they wanted a name they could trust: a cleaning provider that would uphold Klosters’ brand reputation while demonstrating the integrity and accountability their customers expect.
How we helped
Matthews Cleaning Company implemented a multi-pronged strategy to ensure that each of Klosters’ sites received targeted, high-quality service while controlling costs and maintaining consistent standards. Below are the key services provided, along with the specific benefits each brought to Klosters:
Introduced a de-ionised water system to clean Klosters’ expansive showroom windows, delivering a streak-free finish.
Created a carefully structured schedule to balance quality and cost efficiency, ensuring tasks were prioritized according to dealership traffic and operational needs.
Monitored cleaning team hours on each site, utilizing any additional time to address finer details and improvements.
Oversaw replenishment of soaps, scent dispensers, and other hygiene products across more than 20 sites.
Employed a gentle yet effective soft-wash technique on exterior surfaces to maintain a spotless appearance without damaging paint or finishes.
Performed specialized scrubbing and degreasing of workshop floors to create a safer, WHS-compliant environment.
Client Benefits
By implementing a de-ionised water system, Klosters’ expansive showroom windows maintained a streak-free appearance far longer, helping the dealerships project a professional, customer-focused image without relying on harsh chemicals. A carefully structured maintenance schedule balanced quality and cost efficiency, ensuring essential tasks were completed without causing disruptions to staff or customers. Through consistent KPI tracking, Matthews Cleaning Company could proactively utilize any spare onsite time for extra detailing, offering transparent reporting and ongoing quality improvements. Additionally, the comprehensive management of consumables across 20+ sites kept soaps, scent dispensers, and other hygiene products fully stocked, elevating both customer impressions and staff morale. Soft washing of building exteriors further preserved the dealerships’ curb appeal by gently removing grime without damaging surfaces, while specialized hard floor scrubbing in service bays created a safer, compliant environment for mechanics. Overall, these measures combined to reinforce Klosters’ commitment to excellence, presenting a clean, polished image at every turn.